1. Introduction
My World Child Care is committed to protecting the privacy and personal information of the children, families, employees, applicants and other individuals who interact with our services.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our early childhood education and care services, outside school hours care services, website, employment activities and general business operations.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, as well as our obligations under education and care, child safety, employment and other relevant legislation.
By providing personal information to us, you acknowledge that it will be handled in accordance with this Privacy Policy.
2. What Personal Information We Collect
The personal information we collect depends on your relationship with My World Child Care and may include:
Children
We may collect information including, but not limited to: full name, date of birth and gender; home address and contact details; photographs, videos and other images; enrolment and attendance information; Child Care Subsidy and other government-related information; and any other information reasonably required to provide safe and appropriate education and care.
Parents, Guardians and Authorised Persons
We may collect information including, but not limited to: names and contact details; residential and postal addresses; relationship to the child; billing and payment information; Child Care Subsidy and enrolment information; and information provided through enquiries, feedback, complaints or other communications.
Employees, Contractors, Volunteers and Job Applicants
We may collect information including, but not limited to: names and contact details; resumes, employment history and references; qualifications, registrations and professional development records; Working with Children Check and other screening information; and information required to meet our legal, regulatory and employment obligations.
Website Visitors and Enquirers
When you use our website or submit an enquiry, we may collect your name and contact details, information about your childcare requirements, and information voluntarily provided through online forms
We use personal information for the following purposes:
- Providing Child Care Services: Managing enrollments, ensuring the safety of children, and communicating with parents/guardians.
- Business Operations: Responding to inquiries, processing payments, and improving our services.
- Employment: Assessing job applications and managing employment relationships.
3. Sensitive Information
Some of the information we collect may be considered sensitive information under Australian privacy law. This may include health and medical information, disability or additional needs information, racial or ethnic origin, religious information where relevant to a child's care, and other information requiring a higher level of protection.
We only collect sensitive information where it is reasonably necessary for our functions or activities and where we have consent or are otherwise authorised or required by law.
4. How We Collect Personal Information
We may collect personal information directly from you; through enrolment, registration, consent and authorisation forms; through our website and online enquiry forms; through our childcare management and communication platforms; through email, telephone and in-person communications; through recruitment and employment processes; and from other people where you have authorised them to provide information or where collection is otherwise permitted by law.
Where reasonable and practicable, we collect personal information directly from the individual concerned or their parent, guardian or authorised representative.
5. Why We Collect and Use Personal Information
We collect, hold and use personal information to process enquiries, enrolments and bookings; provide education and care services; communicate with families and authorised persons; administer Child Care Subsidy and meet government reporting requirements; comply with legal, regulatory, child safety and reporting obligations; manage recruitment, employment, training and workforce requirements; improve our services, systems and website; and carry out our general business and administrative functions.
We will not use personal information for a purpose unrelated to the purpose for which it was collected unless we have consent or the use is otherwise permitted or required by law.
6. Photographs, Videos and Digital Documentation
With appropriate consent or other lawful authority, we may collect and use photographs, videos and digital documentation.
We manage photographs and videos in accordance with applicable consent arrangements, child safety requirements and our policies and procedures.
Consent for promotional or public use of a child's image may be withdrawn by contacting us, subject to any material already lawfully published or distributed.
7. Website, Cookies and Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the user experience.
You may be able to manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
8. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to other parties with consent or where disclosure is otherwise permitted or required by law.
We take reasonable steps to ensure that third-party service providers handle personal information appropriately and only for authorised purposes.
9. Overseas Disclosure and Data Storage
Some technology, software, cloud storage, analytics or service providers used by My World Child Care may store or process information outside Australia.
The countries in which information may be stored or accessed can vary depending on the systems and service providers in use.
Where personal information may be disclosed or stored overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.
10. Data Security
While we take reasonable precautions, no electronic system, internet transmission or storage method can be guaranteed to be completely secure.
11. Retention and Destruction of Information
We retain personal information for as long as reasonably necessary to provide our services; meet our operational requirements; comply with education and care record-keeping requirements; meet employment, taxation and other legal obligations; and manage legal, insurance or regulatory matters.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to our legal and regulatory record-keeping obligations.
12. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you or your child, or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made by contacting: Email: admin@myworldcc.com.au
We may need to verify your identity and authority before providing access to information.
In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where we are legally able to do so. 13. Privacy Concerns and Complaints
If you have a question, concern or complaint about how we have handled personal information, please contact us at:My World Child Care
Email: admin@myworldcc.com.au 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, practices or legal obligations.The current version will be published on our website and will include the date it was last updated.
Thank you so much!
